Terms & Conditions

Welcome to TITAN COOKWARES. These Terms, Shipping, Returns and Refund Policy govern your use of our website and all purchases made through TITAN COOKWARES.

By placing an order, you confirm that you have read, understood and agreed to these terms.

TITAN COOKWARES sells premium titanium cookware to customers in the United States. Products may be fulfilled through international and domestic logistics partners and may be delivered using multiple carriers.

We provide support through our customer service channels. Customers are responsible for ensuring that all order, delivery and contact information submitted at checkout is complete, accurate and current.

Nothing in these terms limits rights that cannot legally be excluded under applicable law.

An order confirmation email confirms that we have received your order request. Acceptance of an order occurs only after payment has been authorised and the order has been processed for fulfilment.

We reserve the right to refuse, cancel, hold or request further verification for any order where we reasonably identify:

• •payment verification concerns;
• •suspected fraud or unauthorised payment activity;
• •inaccurate pricing, product information or technical errors;
• •incomplete, invalid or unverifiable delivery details;
• •unusual ordering activity;
• •stock, fulfilment, carrier or logistics restrictions.

Where an order is cancelled before dispatch, payment received for that order will be refunded to the original payment method.

TITAN COOKWARES products may feature hand-hammered finishes and natural variations in texture, finish, tone, pattern and appearance.

Minor variations in finish, texture, colour, pattern or surface appearance are normal characteristics of premium hand-finished cookware and are not considered manufacturing defects.

During production, each pan passes through a steel extender as part of the hand-forming process. This may result in slight surface marks or minor scratches on the pan. These marks are inconspicuous, are a normal part of the manufacturing process, do not affect the performance, durability or usability of the product, and are not considered manufacturing defects.

Customers who are concerned about minor surface marks from the manufacturing process should consider this before placing an order. By purchasing, the customer acknowledges and accepts that such marks may be present on the product received.

Product photographs are for illustration purposes. Colours, finish and appearance may vary depending on screen settings, lighting, photography and individual product variation.

Orders are fulfilled according to their production batch. Once the current batch completes manufacturing, inspection and fulfilment preparation, dispatch will begin in stages.

Processing times, dispatch estimates and delivery estimates shown on our website, at checkout, in advertisements or in order confirmation emails are estimates only and are not guaranteed delivery dates unless expressly stated otherwise in writing.

Delivery timing may be affected by carrier operations, customs processing, weather events, local delivery conditions, address verification issues, peak-season demand, security checks, regional restrictions and other events outside our reasonable control.

Tracking information will be provided when available from the carrier or fulfilment partner.

Customers should review tracking information and ensure that delivery instructions, recipient availability and address details remain accurate after dispatch.

Customers are solely responsible for ensuring that all delivery information entered at checkout is complete, accurate, current and capable of receiving deliveries.

This includes:

• •full recipient name;
• •house or building number;
• •street name;
• •apartment, suite or unit number;
• •city;
• •state;
• •ZIP code;
• •telephone number;
• •email address.

Customers remain responsible for reviewing any address selected through browser auto-fill, address lookup, auto-complete, saved address tools or third-party payment-provider address fields.

Submitting an order confirms that the customer has checked the selected delivery address and accepts responsibility for delivery issues caused by incorrect, incomplete, invalid or mis-selected delivery details.

TITAN COOKWARES is not responsible for delivery issues caused by:

• •incorrect, incomplete or invalid addresses;
• •an incorrectly selected auto-fill or suggested address;
• •missing apartment, unit, suite or building details;
• •incorrect ZIP code, city or state;
• •recipient unavailability where signature, verification or collection is required;
• •refusal of a parcel at the delivery address;
• •failure to collect a parcel from a carrier collection point;
• •customer-requested redirects, safe-place instructions or delivery changes;
• •inaccessible delivery locations, gated communities, business closures or restricted access;
• •addresses where the intended recipient cannot be identified.

A delivery may be treated as failed where carrier tracking, carrier investigation or carrier information indicates that:

• •the address could not be validated;
• •the address does not match the intended recipient;
• •the recipient is unknown at the delivery location;
• •the parcel was refused;
• •the parcel was unclaimed or not collected;
• •the delivery location was inaccessible;
• •the carrier could not complete delivery due to customer-provided information;
• •the carrier cannot locate, identify or safely deliver to the address submitted at checkout.

If a carrier confirms, reports or reasonably indicates that the delivery address was invalid, incomplete, unrecognised, mis-selected, refused or otherwise unsuitable for delivery, TITAN COOKWARES may treat the shipment as a customer-side delivery issue.

Where a parcel is returned to origin, held by a carrier, refused, unclaimed or undeliverable because of customer-provided delivery details or customer-side delivery circumstances, TITAN COOKWARES is not obliged to provide a free replacement, free reshipment or full refund.

Customers must provide a complete and verified replacement address before any reshipment or further delivery option can be considered.

Once a parcel has entered return-to-origin processing, TITAN COOKWARES cannot guarantee interception, cancellation, redirection, recovery or immediate reshipment. Any available option will depend on carrier status, carrier approval, fulfilment capacity and applicable logistics charges.

Where reshipment is available, the customer may be required to pay applicable charges, including:

• •replacement shipping charges;
• •return-to-origin charges;
• •carrier handling charges;
• •redirection charges;
• •reprocessing and fulfilment charges;
• •packaging charges;
• •replacement label charges;
• •applicable duties, taxes or logistics costs.

TITAN COOKWARES may review carrier information and available shipment options where appropriate. This does not mean that TITAN COOKWARES accepts financial responsibility for delivery failures caused by customer-provided address details or customer-side delivery circumstances.

Due to the cross-border fulfilment and order-based nature of our products, all sales are final after dispatch.

Except where required by applicable law or expressly covered under Section 8, TITAN COOKWARES does not accept returns or provide refunds for:

• •change of mind;
• •ordering the wrong product, size, quantity or variation;
• •accidental duplicate orders;
• •incorrect, incomplete or invalid addresses entered at checkout;
• •an address selected incorrectly through auto-fill or address lookup;
• •refused, unclaimed or returned-to-origin parcels;
• •shipping delays outside our reasonable control;
• •minor cosmetic variations, surface marks or scratches from the hand-forming and steel extender manufacturing process;
• •minor cosmetic variations in hand-finished cookware;
• •products that have been used, washed, cooked with, heated, scratched, altered or damaged after delivery;
• •products returned without prior written authorisation;
• •returns sent to an address not provided by TITAN COOKWARES.

This policy does not limit remedies that may be required under applicable law for confirmed faulty, damaged, incorrect or undelivered items.

TITAN COOKWARES offers a 14-Day Returns and Issue Resolution Period from the date of confirmed delivery.

This policy applies where an item:

• •arrives damaged in transit;
• •is faulty due to a verified manufacturing defect;
• •is materially different from the item ordered;
• •is the incorrect product, size or quantity due to a fulfilment error;
• •is missing from an order where carrier or fulfilment evidence supports the claim;
• •is lost in transit before confirmed delivery;
• •has a confirmed delivery issue that is not caused by an incorrect, incomplete, invalid, refused or uncollected customer-provided address.

This 14-day policy is not a general change-of-mind return policy.

Returns, refunds, replacements or reshipments are not available for:

• •change of mind;
• •ordering the wrong size, quantity or product;
• •accidental duplicate orders;
• •customer-provided address errors;
• •addresses selected incorrectly through auto-fill, browser suggestions or saved address tools;
• •refused or unclaimed parcels;
• •return-to-origin parcels caused by customer-side delivery information;
• •delivery delays outside our reasonable control;
• •products that have been used, cooked with, washed, heated, scratched, altered, damaged after delivery or are no longer in resaleable condition.

To request support under the 14-Day Returns and Issue Resolution Period, customers must contact TITAN COOKWARES within 14 calendar days of confirmed delivery or, for undelivered parcels, within 14 calendar days of the carrier’s final tracking update.

Customers must provide:

• •order number;
• •clear photographs of the outer parcel and shipping label;
• •photographs and video of the product where relevant;
• •photographs showing the reported issue;
• •a written description of the issue;
• •any additional information reasonably required for carrier, fulfilment or product review.

For visible shipping damage, customers should contact us within 48 hours of confirmed delivery and retain all original packaging, inserts and delivery materials until the claim is resolved.

TITAN COOKWARES may require carrier review, supplier review, further evidence, inspection, return of the item, disposal confirmation or other reasonable verification before making a final decision.

Where a claim is approved, TITAN COOKWARES may provide an appropriate resolution, including:

• •replacement item;
• •replacement part;
• •reshipment;
• •repair;
• •partial refund;
• •store credit;
• •full refund where appropriate.

The available resolution will depend on the nature of the issue, supporting evidence, carrier outcome, stock availability and applicable law.

A refund is not automatic. Where permitted by law, TITAN COOKWARES may first offer a replacement, reshipment, repair, replacement part, partial refund, store credit or another reasonable resolution.

Claims submitted after 14 days may be declined unless required otherwise by applicable law.

Once carrier tracking confirms delivery to the address entered at checkout, delivery is treated as complete, subject to any rights that cannot legally be excluded.

TITAN COOKWARES is not responsible for parcels that are subsequently lost, stolen, misplaced or taken after confirmed delivery.

This includes parcels left:

• •at the delivery address;
• •in a safe place;
• •with a neighbour;
• •at a front desk, reception, mail room or building management location;
• •in accordance with customer delivery instructions;
• •in accordance with the carrier’s normal delivery practice.

Our fulfilment partners use delivery procedures appropriate for each shipment and destination. Delivery records maintained by the carrier, including tracking updates, delivery confirmation, delivery photographs, GPS verification, or other carrier-provided evidence where available, may be relied upon to confirm successful delivery of an order.

If tracking shows delivered but the customer cannot locate the parcel, customers may contact the carrier, local delivery office, building management, neighbours or local authorities, as appropriate.

Where carrier tracking confirms that a parcel is lost in transit before delivery is completed, TITAN COOKWARES may review the shipment status and carrier information.

Any available resolution will be assessed based on carrier confirmation, stock availability, the circumstances of the order and applicable law.

Any return accepted by TITAN COOKWARES outside Section 8 is an exception and requires written approval before the item is sent back.

Where a discretionary return is approved, the customer is responsible for return postage, tracking, insurance and handling costs unless confirmed otherwise in writing.

Any approved refund may be reduced by applicable actual costs, including:

• •original shipping cost;
• •shipping subsidy provided at checkout;
• •return-to-origin cost;
• •return shipping cost;
• •carrier handling cost;
• •payment processing cost;
• •repackaging or inspection cost;
• •loss in value caused by use, damage, missing packaging or incomplete return contents.

For multi-item orders, any applicable deduction is calculated per item, not per order.

Typical logistics deductions may range from US$20 to US$30 per item, depending on the destination, parcel size, carrier route, shipping method and actual charges incurred. The deduction may be higher where actual logistics charges exceed this amount.

Every TITAN COOKWARES pan is backed by a 25-year limited warranty covering verified manufacturing defects in materials or workmanship under normal household use.

The warranty does not cover:

• •normal wear and tear;
• •natural variation in hand-hammered finish;
• •slight surface marks or scratches from the steel extender and hand-forming manufacturing process;
• •cosmetic marks, scratches or surface changes from normal use;
• •overheating an empty pan;
• •use on unsuitable heat sources;
• •improper cleaning;
• •abrasive cleaners, harsh chemicals, steel wool or scouring tools;
• •dishwasher damage where handwashing is recommended;
• •accidental damage, drops, dents or impact damage;
• •commercial use;
• •misuse, neglect or improper storage;
• •modifications, engraving, repair or alteration by anyone not authorised by TITAN COOKWARES.

Warranty claims do not automatically result in a refund. Where a valid warranty claim is approved, TITAN COOKWARES may determine the appropriate remedy, including repair, replacement, replacement part, store credit or another reasonable resolution.

To the maximum extent permitted by law, TITAN COOKWARES’s total liability for a claim relating to an order will not exceed the amount paid for the specific product giving rise to that claim.

TITAN COOKWARES is not liable for indirect, incidental, special or consequential losses, including loss of profits, food spoilage, loss of use, inconvenience or damage arising from misuse, incorrect installation, improper care or circumstances outside our reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded.

Customer support is available through:

support@titancookwares.com

Customers may also use the contact form or live chat available on our website.

TITAN COOKWARES may communicate with customers through support email, website contact forms, live chat and the contact details provided during checkout or customer-support enquiries.

Please include your order number and relevant photographs, video or tracking information where applicable.

We may update these terms from time to time. The version published on our website at the time of purchase will apply to that order unless a change is required by law.

TITAN COOKWARES

Email: support@titancookwares.com